Guest
Joe Putnam
1 indexed appearance on the show — AI, Creative, Product Development, Retail & Wholesale, Retention & CX
Appearances
Takes from the episode
Extracted from the full conversation — a take may be the cowboys’ or the guest’s. The clip link settles it.
2026-03-11 AI
The hosts believe AI agents transacting with each other on behalf of businesses and consumers marks a genuinely new phase of the internet that is already being built in real time.
We've got agents buying from agents... it's being built right now.
▶ 9:45 2026-03-11 Creative
Joe Putnam argues virality isn't purely luck-based — identifiable levers like Jonah Berger's 'six buttons of buzz' (e.g. taboo, humor) can systematically raise the hit rate of content going viral.
there is surely we can do something that would make it more likely... the six buttons of buzz
▶ 18:25 2026-03-11 Product Development
Naughty Ice Cream's founders deliberately rejected the bright, colorful packaging norms of the category in favor of a stark white design to stand out in the freezer aisle.
Let's take the color away... let's go in the opposite direction. Let's change it up in a fundamental way.
▶ 1:01:45 2026-03-11 Retail & Wholesale
Naughty Ice Cream is intentionally stair-stepping its retail door expansion to build strong velocity and consumer relationships rather than sprinting to mass distribution.
really good solid velocity in all the doors we're in. Instead of just taking a massive risk very fast... doing it in a very strategic way where stair-stepping.
▶ 1:01:45 2026-03-11 AI
The hosts believe OpenAI's Instant Checkout was pulled back not for lack of demand but because OpenAI couldn't operationally scale onboarding for the product.
the onboarding process is cumbersome and OpenAI literally cannot scale it. I think that's the issue.
▶ 1:10:25 2026-03-11 Retention & CX
Chris frames balancing a pleasant customer experience against fraud prevention as a genuinely difficult, unsolved tension in customer support.
how do you hold in tandem a winsome pleasant customer experience for people who actually have real problems and also guard against fraudsters
▶ 1:19:05