Guest
Laura Serino
1 indexed appearance on the show — Supply Chain, Site & Platform, AI, Email & SMS, Founder & Team
Appearances
Takes from the episode
Extracted from the full conversation — a take may be the cowboys’ or the guest’s. The clip link settles it.
2026-04-30 Supply Chain
Most ecommerce businesses should outsource fulfillment to a 3PL rather than build and run their own warehouse.
Most e-commerce businesses should use a 3PL.
▶ 9:45 2026-04-30 Site & Platform
Shopify metafields are becoming the contextual data layer that lets Shopify's AI (Sidekick) and external AI shopping surfaces make smarter, more personalized decisions for merchants.
Sidekick can then reference that data as it's thinking about insights for your business... you want that contextual data inside of Shopify so it can make smarter choices for you.
▶ 18:25 2026-04-30 Site & Platform
Shopify's expanding toolset isn't replacing platforms built for large enterprises, but it lets small and mid-size teams compete and go further with lean headcount.
I don't see it necessarily as like replacing some of the big tools for the big players, but it enables smaller players, mid-size players to really go farther on their own.
▶ 27:05 2026-04-30 Founder & Team
When brands hire an in-house social/influencer marketer, that person must be equally brand- and performance-minded, or the company will effectively need to hire two people.
That person needs to be like equally brand and performance minded. I think like that's the thing cuz if they aren't both then you're going to have to hire in for one of them.
▶ 1:27:45 2026-04-30 Email & SMS
AI-powered one-to-one text conversations (like Postscript's AI shopper/text-in hotline) are a natural and highly profitable extension of AI for ecommerce.
it is such a natural extension for e-commerce and AI and it's ever-growing capabilities is enabling one-to-one conversations with people when they text you.
▶ 53:05 2026-04-30 Founder & Team
Postscript's culture of letting teams pitch and run with big, unproven swings (rather than micromanaging) is what makes ambitious projects like their sitcom possible.
why working at Postscript is so much fun because there is very little fear of like, hey, we want to take a big swing and we don't actually know if this is going to hit.
▶ 44:25